Return & Refund Policy

At DVDs R US, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

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🕒 Return Window

You may return most items within 7 days of delivery for a refund or exchange.

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📦 Conditions for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.
• DVDs, Blu-rays, or games must be unopened and sealed.
• Items marked as "final sale" or “clearance” are non-returnable.

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❌ Non-Returnable Items

• Opened DVDs, Blu-rays, and games
• Digital products or downloads
• Gift cards
• Items damaged due to misuse or wear and tear

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💸 Refund Process

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

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🔄 Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at ivor@ledgersmart.co.za with your order number and a clear photo of the issue.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service to ensure safe return.

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📩 Contact Us

If you have any questions or need help with a return, please contact us at:
📧 ivor@ledgersmart.co.za

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